Refund Policy
Refund, Payment, Milestone & Revision Policy
Effective Date: April 01, 2026
1. Payment Structure
At Eryon Tech, all projects are executed under a milestone-based payment system (2–3 phases) to ensure transparency and convenience for the client.
Before project initiation, a clear workflow, scope, and timeline will be provided. All work and payments will be strictly aligned with this agreed workflow.
2. Milestone-Based Payment Terms
Phase 1 (Initial Phase)
- Upon completion, the client shall pay 33% of the total project fee
- Phase 2 will begin only after payment confirmation
Phase 2 (Development & Review Phase)
- Client will be given access to review deliverables
- Client must provide feedback within 3–5 business days
- If no response is received, the phase will be considered approved by default
- Upon approval, client shall pay 33% of the total project fee
- Phase 3 will begin only after payment confirmation
Phase 3 (Final Delivery Phase)
- Upon completion, the remaining 34% of the total project fee must be paid
- Final files, source code, credentials, and full access will be delivered only after full payment
3. Workflow-Based Execution
All project stages will be completed based on the predefined workflow. Payments must follow the milestone structure.
Failure to follow payment terms may result in project delay, pause, or suspension.
4. Revision Policy
To maintain efficiency and control:
- Each phase includes up to 2 revisions (within agreed scope)
- A revision includes minor design adjustments, content updates, or corrections
- After full project completion, client is entitled to 2 additional revisions (within scope)
Any revisions:
- Beyond the allowed limit, or
- Outside the agreed scope
- Will be considered additional work and may incur extra charges.
5. Refund Policy
Due to the nature of digital services:
- Payments made for completed phases are non-refundable
- Refunds are not applicable once a phase has been delivered
- Partial refunds may be considered only if work has not started or by mutual written agreement
6. Non-Refundable Conditions
No refund will be provided if:
- Work has already started or been delivered
- The client changes requirements after project initiation
- Delays occur due to client’s lack of response or materials
- Services are delivered as per agreed workflow
7. Official Payment Policy
Eryon Tech will not be responsible for any transaction made outside official channels.
All payments must be made only through:
- Official Eryon Tech bank account
- Approved payment methods
8. Communication Policy
All project-related communication must be conducted through:
- Official email address
- Official company mobile/WhatsApp number
Eryon Tech will not be responsible for any commitments, agreements, or transactions made outside official communication channels.
9. Client Responsibility
The client agrees to:
- Provide required materials and feedback on time
- Respond within the defined review period
- Maintain clear and timely communication
Client delays may affect timelines and project flow.
10. Payment Enforcement
- Work on subsequent phases will not begin until the required payment is completed
- Eryon Tech reserves the right to pause or suspend the project in case of delayed payments
11. Hosting & Third-Party Fees
The project fee covers labor only. Costs for third-party tools, hosting, domain registration, or premium API keys are the sole responsibility of the client.
12. Dispute Resolution
Clients are encouraged to contact us directly to resolve any concerns. We aim to provide fair and professional solutions.
13. Acceptance
By initiating a project and making payment, the client acknowledges that they have read, understood, and agreed to this Refund, Payment, Milestone & Revision Policy.
Review & Payment Terms
1. Review Period
Upon delivery of any project phase, the client must review the work and provide feedback, approval, or revision requests within 3–5 (three to five) business days.
2. Auto-Approval
If no response, feedback, or communication is received from the client within the specified review period, the delivered work shall be considered automatically approved.
3. Payment Terms
After approval (manual or automatic), the client must complete the corresponding payment within 2–3 (two to three) business days.
4. Delay in Payment
Failure to complete payment within the specified time may result in:
- Delay in the next phase of the project
- Temporary suspension of ongoing work
- Withholding of final deliverables, files, or access
5. Continuation of Work
Subsequent phases of the project will only commence after:
- Completion of the review process, and
- Confirmation of the required payment
6. Client Responsibility
The client agrees to:
- Respond within the defined review timeline
- Provide clear and timely feedback
- Complete payments within the agreed timeframe
Delays from the client side may affect project timelines and delivery schedules.
7. Acceptance
By engaging Eryon Tech Ltd services, the client acknowledges and agrees to these Review & Payment Terms.